SBCTA & SBCOG Social Media Commenting Policy

Thank you for engaging with the San Bernardino County Transportation Authority (SBCTA) and the San Bernardino Council of Governments (SBCOG). The SBCTA and the SBCOG participate in various kinds of social media, including but not limited to Facebook, Instagram, Twitter, WordPress and YouTube. The purpose of official SBCTA and SBCOG social media pages is to serve as a mechanism of communication between our agency and members of the public with regards to project updates and community-based outreach supporting the region we serve.

This Policy applies to all social media and web-based engagement. We believe all positions, positive or negative, related to SANBAG activities should have a voice in the process; however, we expect that this will be done in a respectful manner.

Therefore, the SBCTA and the SBCOG reserve the right to monitor, filter, and remove content that the SANBAG social media team deems inappropriate; including but not limited to:

  • Comments which contain hate speech;
  • Profane, obscene, or vulgar content;
  • Nudity;
  • Sexual content (implied or otherwise);
  • Defamation to a person or people – including content that promotes, fosters, or perpetrates discrimination on the basis of race, creed, color, age, religion, physical or mental disability, sexual orientation, or other protected class;
  • Name calling and/or personal attacks;
  • Comments that are off-topic;
  • Commercial solicitations;
  • Comments in support of or opposition to political campaigns or ballot measures;
  • Content known to be factually inaccurate;
  • Spam content, such as the same comment posted repeatedly or links posted with no associated type-written commentary;
  • Encouragement of any kind of illegal activity;
  • Information that may compromise the safety or security of the public;
  • Comments or content that may compromise the privacy of an individual;
  • Repeated, unconstructive negative comments;
  • Comments about SANBAG employees (such comments will be forwarded to the appropriate staff for processing according to established protocols for verification);
  • Other content not specifically listed that the SANBAG social media team deems inappropriate; or
  • Links to any of the above.

By engaging with official SBCTA and SBCOG social media pages, users agree to abide by the terms of this commenting policy and give express permission to SANBAG to monitor, filter, or remove content in violation of this policy. By engaging with official SBCTA and SBCOG social media pages, user also understands that SANBAG reserves the right to block or ban users from our social media pages for repeated violations of this policy.

Should it be determined that a blocked user has created a profile for the purpose of circumventing the commenting policy or that a user is not who they are portraying themselves to be, that user will be blocked or banned from our social media pages.

We understand that social media is a 24/7 medium; however, our moderation capabilities are not. Your comments are welcome at any time and we intend to review and post replies as timely as possible during agency business hours, and when otherwise necessary. We may not see every inappropriate comment right away, and we are trusting in the maturity of our community to ignore personal attacks and negative speech until we have had a chance to review and/or remove content as deemed necessary.

Thank you for taking the time to read this commenting policy. We encourage your participation in our discussion and look forward to an active exchange of ideas.

If you have questions about this commenting policy or how it is applied, please contact us.

For media inquiries, please contact the SBCTA Newsroom email directly.


Content on social media sites, which are not owned or operated by the SBCTA or the SBCOG, is not kept or retained by the SBCTA or the SBCOG and is not required by law or kept in the discharge of a public official’s duties or made/retained for the purpose of preserving content for future reference.

Content is not required by the agency’s document retention schedule to be retained for any purpose.

Posted content and comments on agency sites are not considered to be part of the administrative record and will not be retained or responded to as part of the environmental or other public hearing process with regards to agency projects or matters.

External, non-agency links on our social media sites do not constitute official endorsement on behalf of the agency.

The SBCTA and SBCOG do not agree with or endorse every comment that individuals post on our pages. Our goal is to share ideas and information with as many individuals as possible and our policy is to accept the majority of comments made to our profiles.